West&Month Collagen Butt Lift And Buttocks Firming Skin, Hip Lift And Peach Butt Lift

Frequently Asked Questions (FAQs)

Orders & Shipping

Q: How long will it take to receive my order?
A: Order processing time is 1-2 business days. Shipping times vary based on your location and the selected shipping method. Typically, customers in the US receive their orders within 5-7 business days. You will receive a tracking link via email once your order ships.

Q: What are your shipping options and costs?
A: We offer FREE standard shipping on all orders over $50 within the US. For orders under $50, a flat shipping rate applies. Expedited shipping options are available at checkout for an additional fee.

Q: Can I change or cancel my order after it's been placed?
A: We process orders quickly to get your products to you ASAP. If you need to change or cancel your order, please contact us immediately at support@santalix.com or call 9134136409 with your order number. We will try our best to accommodate your request if it has not yet been processed for shipping.

Returns & Exchanges

Q: What is your return and exchange policy?
A: We want you to love your Santalix products. If you are not completely satisfied, you may return unused and unopened items in their original packaging within 30 days of delivery for a full refund or exchange. Please note, shipping costs are non-refundable.

Q: How do I start a return or exchange?
A: To initiate a return or exchange, please contact our customer support team at support@santalix.com with your order number and the reason for the return. We will guide you through the simple process and provide you with a return authorization and shipping instructions.

Products

Q: What are your products made from?
A: At Santalix, we are committed to quality and care. Our products, like the Lavender Air Cushion Hair Brush, are made from high-quality, durable materials designed for performance and gentleness. We prioritize materials that are anti-frizz, hypoallergenic, and safe for all hair types. For specific material details, please check the individual product descriptions.

Q: Are Santalix products suitable for all hair types?
A: Absolutely! Our products are specifically designed to be effective and gentle for all hair types—whether your hair is straight, wavy, curly, or coily, and whether you are a woman or a man. They are perfect for anyone seeking a pain-free detangling experience and reduced frizz.

Q: How do I clean and care for my Santalix brush?
A: To maintain your brush, regularly remove any accumulated hair from the bristles. For a deeper clean, you can wash the bristle bed with mild soap and lukewarm water. Do not submerge the entire brush if it has a wooden handle or specific electronic components (if applicable). Allow it to air dry completely before using it again.

Support & Contact

Q: What is the best way to contact customer service?
A: The fastest way to reach us is via email at support@santalix.com. For urgent inquiries, you can also call us at 9134136409. Our support hours are Monday to Friday, 9:00 AM to 5:00 PM EST. We strive to respond to all emails within 24 hours.

Q: Do you offer international shipping?
A: Currently, we primarily ship within the United States. Please check our shipping policy page or contact us to inquire about specific international shipping possibilities.

"Can't find the answer you're looking for? Our friendly customer support team is always happy to help. Please don't hesitate to contact us at support@santalix.com ."